policies

Welcome to the Empeiria High Sierra Hotel!

‍To ensure all our guests have a comfortable and enjoyable stay, please review our policies carefully.

1. Booking and Reservation Policy‍
• Check-In Time: 3:00 PM
• Check-Out Time: 11:00 AM
• Early Check in/Late Check Out: It is possible based on availability. Please inquire with front desk on your departure day.
• Early Departure: Once you have checked in for your reservation, you are responsible for all the nights booked. We do not provide refunds should you choose to depart earlier than your booked departure date.

2. Cancellation Policy
• Please see your confirmation for your exact policy.
Approximately June 1 to November 15: 24 hours prior to arrival.  Penalty is first night.
Approximately November 16-May 31: 48 hours prior to arrival. Penalty is first night.
Approximately Week prior to Christmas to the week after New Years  and Presidents: 7 days prior to arrival. Penalty is first night.

3. Security Deposit
• Payment: A credit card is required to book a reservation.  Full stay deposits may be taken on the morning of arrival. Please ensure that we have the correct credit card on file that you would like us to use.  You may change it at time of check in or out.  **During the Christmas/New Years and Presidents holiday, we will take a full stay deposit at 7 days prior to your arrival and the cancellation penalty is the first night forfeiture.***
• Deposit Requirement: A security deposit of $50 will be held and released within 3 days of check-out but may take longer depending on your bank's policy of release.
• Damage or Smoking Fees: Any damage to the property or excessive cleaning required will be charged to the credit card on file.

4. Hotel Rules
• No Smoking: Smoking of any substance is strictly prohibited inside the hotel and within 50 feet of an entrance. A cleaning fee up to $1000 will be charged for any violation.
• No Pets: We allow dogs (up to 2) in our rooms on the first or second floors only.  Make sure you are booking a pet friendly room when making your reservation.  There is a $35/pet/day pet fee and you will be responsible for any damages to the room such as pet hair on furniture. We can provide you with an old sheet to reduce such damages.  Please ask for one at the front desk. (subject to change).
        • ADA law states that emotional support dogs do not qualify as support animals in a hotel.  If you book a non pet friendly room, you will be required to change rooms based on availability and will be charged a pet fee.
• Parking: We have parking available for 1 vehicle per room (subject to weather conditions) and it is free.  Should you need a second parking pass, have a larger vehicle such as an RV or be pulling a trailer, please inquire with us prior to arrival so that we can provide you with some direction.  Parking can be particularly tight during winter months when some of our parking becomes snow storage.
• Maximum Occupancy: The maximum number of guests allowed is 4. Exceeding this limit may result in additional charges or cancellation of your stay.

5. Amenities and Usage
• Wi-Fi: Complimentary high-speed Wi-Fi is available throughout the property.
• Indoor Heated Pool. Located next to the lobby. Please adhere to the safety guidelines posted near the hot tub. Use is at your own risk.
• Hot Tub: Located next to the lobby. Please adhere to the safety guidelines posted near the hot tub. Use is at your own risk.
• Fitness Center. Located at the end of the first floor. Treadmills, Stationary bike and multi functional trainer gym system. Use is at your own risk.
•  Laundry Room.  Coin operated washing machines and dryers are available in the laundry room which is located at the end of the first floor.
• Mobile App. Download our app which allows you to check in and get a digital key all from the convenience of your phone. With the app, you can even plan your trip, request additional amenities, or book your next stay with us. Check it out!

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